Switch Snow Sports Ltd Information & Booking Terms and Conditions December 2018 onwards.
Thank you very much for booking with Switch Snow Sports School,We take pride ourselves on the products we offer, always aiming to deliver a quality of service that exceeds your expectations. We hope that you enjoy your time with us and choose to return soon.
Here is the inevitable small print associated with you booking.
Paying the deposit and/or full balance for your lesson/‘s confirms that you have read, understood and agree to these term and conditions. If booking for someone under the age of 18 this also confirms your consent on their behalf as a parent / guardian. So please give this document a read through and get in touch if you have any questions.
We looking forward to sliding with you!
Our Main Contact details in the Portes du Soleil are.
Lesson Start Times & Locations
Your lesson start time, duration, dates and start location can all be found on your booking confirmation / receipt.
Our main start locations are:
Morzine – TOP of the Pleney Telecabine, on the snow outside the Main Restaurant (Chez Ettiene).
Avoriaz (Prodain) – TOP of The Prodains Express Telecabine, on the snow outside the building.
Les Gets – TOP of the Chavannes Telecabine on the snow, beside small Ticket Kiosk
When agreed in advance we may start your lesson from a different location. If so this will be specified on your booking confirmation.
Group and private lessons will finish at a location within the ski area as will be stated at the start of the lesson.
Unless specified lift passes are not included in the price of your lesson and it is your responsibility to provide a valid pass for the duration of your lesson/s allowing access to the areas intended to be used during the lesson. Lift passes in the Portes Du Soleil fall into 3 main types:
1) Full ‘Portes Du Soleil’2) ‘Morzine & Les Gets’ only
2) ‘Morzine & Les Gets’ only
3) ‘Avoriaz’ only
Please make sure you have the right pass and have made us aware of the type purchased prior to the lesson. Switch Snowsports School will not be held responsible for any additional fees incurred or reimbursement of any lesson time for incorrect passes purchased by you the client.
Unless specified, equipment is not included in the price of your lesson, and it is your responsibility to arrive to the lesson with suitable equipment and attire. Switch Snowsports School will not be held responsible for any additional fees incurred, or reimbursement of any lesson time lost due to a lack of suitable or effective equipment and / or attire brought by you ‘the client’.
In order to confirm your lessons, bookings made more than 45 days in advance are subject to a 10% deposit at the time of reservation, with the balance to be paid in full 45 days before commencement. All other reservations are to be paid in full at the time of booking.
Cancellation by you.
Should you have need to cancel your booked Switch Snowsports School activity, Switch Snowsports will provide a proportional refund in accordance to the following cancellation policy, and depending on the amount of notice given.
- When cancellation is received in writing by email 28 days (672 hours) or more prior to the start time of your activity, a 100% (minus any transaction charges incurred) refund will be authorised.
- When cancellation is received in writing by email less than 28 days (672 hours), but more than 21 days (504 hours) prior to the start time of your activity a 50% refund (minus any transaction charges incurred) will be authorised.
- When cancellation is received in writing by email less than 21 day (504 hours), but more than 14 days (336 hours) prior to the start time of your activity a 25% refund (minus any transaction charges incurred) will be authorised.
- When cancellation is received in writing by email less than 14 days (336 hours) prior to the start time of your activity, 0% refund will be authorised.
All refund percentage values will be made based on the full value of the activities being cancelled, even if Switch Snowsports has only received a partial payment / deposit payment. This may result in you still being liable for further payment towards a cancelled activity when cancellation notice is received less than 28 days prior to the start time of your activity.
Cancellation in writing by email MUST be sent to email@example.com and will ONLY be valid once proof of receipt has been provided by Switch Snowsports School. No refund will be given by Switch Snowsports School, in whole or in part, for unused lessons due to client late arrival, illness, accident, resort closure due to weather conditions or mechanical failure, or for any other cause outside the control of Switch Snowsports School. We advise that you take appropriate travel insurance to cover these eventualities.
Cancellation by us
Switch Snowsports School reserves the right to cancel or modify its lessons for a variety of reasons. In the unlikely event that Switch Snowsports have to cancel / amend the details of your lesson you will be offered the following options:
1) Accepting the changes
2) Accepting an alternative lesson / course / camp with us for equal value. In the case of the new lesson / course / camp being of a higher value, then the difference must be paid by you. In the case of the new lesson / course / camp being of lower value the difference in cost will be refunded to you. 3) Canceling your lesson, in which case we will offer you a full refund.
Right of Refusal
We expressly reserve the right to prevent you from participating in any aspect of your selected lesson, course or camp if in the reasonable opinion of our staff you are unsuited to participate, do not have the required ability and/or fitness level, or if you appear to be under the influence of drugs or alcohol. In such an event, no refund or other compensation will be due. Please pay particular attention to the following two sections on ‘Termination & Compensation’ and ‘Medical Conditions & Previous Injuries’
Termination and Compensation
Whilst on a Switch Snowsports lesson or course you & your party are expected to behave in an orderly & acceptable manner. We reserve the right at our reasonable discretion to terminate the lesson, camp or course for people who indulge in serious misconduct. If we do so Switch Snowsports School will have no further responsibility or liability to you & contractual obligations will be terminated. If you or any member of your party wilfully, recklessly or negligently damages any equipment, accommodation, property, vehicle or person, or cause delay to or diversion of any means of transport, you agree to compensate us for any loss we may suffer including legal costs.
Medical Conditions & Previous Injuries
It is essential that you inform Switch Snowsports School BEFORE booking any lesson with us of pre existing medical conditions or injuries that may affect your ability to participate fully in your chosen lesson. If your medical condition changes between booking & starting the lesson it is your responsibility to inform us immediately. Examples include (but are not limited to): high/low blood pressure, heart disease, stroke, diabetes, asthma, ligament problems / surgery, pregnancy, cancer, dizzy-ness & fainting, chest pains &/or shortness of breath during physical activity, bone & joint problems & any respiratory problems. We also need to know any medication you are currently taking, any major operations you have undergone & injuries you may be carrying. Any information you divulge will be kept strictly confidential. Letting us know about any of the above allows us to tailor the our content where appropriate to keep you safe & having fun. In some cases a doctors note stating your ability to take part in the activities outlined in the chosen lesson, course or camp may be required. We are not liable for any death, personal injury or illness that occurs from your participation that is a result of a pre-existing medical condition/injury/illness that you did not make us aware of.
Consent to Medical Treatment
You (the attendee or parent/guardians of attendees under the age of 18) hereby consent to emergency medical treatment being provided to the attendee and authorise Switch Snowsports School to sign any authorisation or consent to medical treatment that may be required by the health care provider. All reasonable steps will be taken to contact the parent, guardian or emergency contact in the event that medical attention is required by the attendee
Switch Snowsports School does not insure its clients and you are obliged to insure yourself with an appropriate personal and third party policy to cover medical and rescue insurance (including freestyle park and off piste riding) with a licensed agent. It is our assumption you will have this when attending lessons but on occasion we may ask for proof. Switch Snowsports School will not be liable to ‘front’ or cover any medical, rescue, 3rd party costs or any other costs that may arise through our professional decision to action items listed in ‘consent to medical treatment’ through failure to be adequately insured on your part.
Inbounds & Off Piste / Back Country Responsibility
Snowsports, including but not limited to skiing and snowboarding, are in their nature potentially dangerous activities and carry inherent risks. Back country / off piste snowboarding carries increased or additional dangers (including but not limited to avalanche, rock fall, equipment damage, unmarked hazards eg: cliffs and slope debris, gas ex release, tree wells and wildlife attack) to those of found within the ski area boundary While we endeavour to make you lesson as safe as possible, you participate in full knowledge and acceptance of these risks. Switch Snowsports School holds no liability for damage to property/equipment or liability for personal injury or death during our lessons. During off piste / back country lessons it is vital that you be confident of the safety procedures and techniques required should one of these hazards become a reality, especially those of an avalanche rescue as it could be your instructor/guide in need of help! In the event of death or personal injury to yourself or any of your party under your booking, Switch Snowsports School do not accept liability if such death or personal injury is not through any fault of ours or our supplier or is due to circumstances which we could not reasonably have foreseen or have avoided.
If you are unable to attend a course due to events outside Switch Snowsports control we will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under these terms and conditions that is caused by events outside our reasonable control (‘Force Majeure Event’). A force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes or other industrial actions; civil commotion, riot, invasion, terrorist attack or threat; fire, storm flood or other natural disasters, adverse weather conditions (including heavy/insufficient snow falls or non-freezing conditions), impossibility of the use of railway, shipping, aircraft, motor transport or other means of public or private transport or delays in relation to such transport; or impossibility of the use of public or private other natural telecommunication networks. Our obligations under these terms and conditions are suspended for the period that the Force Majeure Event continues and provided that if the Force Majeure event renders, in our opinion, the course not viable whether from a financial or logistical point of view then we may cancel or postpone the course.
Vehicles & Personal Belongings
Switch Snowsports School will not be held responsible for any theft or loss of personal belongings from our rented or actual premises or vehicles. Whilst we will endeavour to ensure the security of personal belongings of the party, we cannot guarantee it. Please be aware of this fact & leave expensive / personally valuable items at home.
Photos / Video Release
We occasionally film & photograph during our sessions, mostly this is for video feedback purposes on the session / camp / lesson, to help you improve. Occasionally we like to showcase your skills and fuel the legend of you using these clips in video edits or as photos distributed online, printed or otherwise. We promise to only ever use these with good intentions and the following puts that into a more worded version. Please remember if booking for someone under 18 years of age you are consenting on their behalf regarding this photo / video release unless we are instructed by you otherwise. This section confirms the agreement between you and Switch Snowsports Ltd and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents regarding your participation in Switch Snowsports school activities in which you may be photographed or video taped (herein called the Property) from time to time. For valuable consideration received, you hereby irrevocably grant to Switch Snowsports Ltd, and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents perpetually, exclusively, and for all media throughout the world (including print, video, radio, internet and any other electronic medium presently in existence or invented in the future), the right to use and incorporate (alone or together with other materials), in whole or in part, photographs or video footage taken of you as a result of your participation in Switch Snowsports Ltd activities. You hereby agree that you will not bring or consent to others bringing claim or action against Switch Snowsports Ltd and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents on the grounds that anything contained in the Property, or in the advertising and publicity used in connection herewith, is defamatory, reflects adversely on you, violates any other right whatsoever, including, without limitation, rights of privacy and publicity. You hereby release Switch Snowsports Ltd and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents from and against any and all claims, demands, actions, causes of actions, suits, costs, expenses, liabilities, and damages whatsoever that you may hereafter have against Switch Snowsports Ltd in connection with the Property. This agreement shall not obligate Switch Snowsports Ltd and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents to use the Property or to use any of the rights granted hereunder, or to prepare, produce, exhibit, distribute or exploit the Property. Switch Snowsports Ltd and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents shall have the right to assign its rights hereunder, without your consent, in whole or in part, to any person, firm or corporation.
Switch Snowsports Ltd.